Business Location
My Charity Boxes Inc. is a United States–based company. We ship products to customers located in the United States and Canada.
Shipping Destinations
We currently ship to:
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United States
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Canada
This shipping policy applies only to orders delivered within these countries.
Order Processing Time
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In-stock products are typically processed and shipped within 1–3 business days after payment confirmation.
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Custom or personalized products require additional production time. Production timelines vary by product and customization details and are communicated during checkout or order confirmation.
Orders are not processed or shipped on weekends or U.S. public holidays.
Shipping Methods & Carriers
We use reputable national and international shipping carriers. Available shipping methods and estimated delivery times are shown at checkout based on your delivery location and order details.
Estimated Delivery Timeframes
Delivery times are estimates and begin once the order has shipped.
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United States: Delivery time varies by shipping method and destination.
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Canada: Delivery time may be longer due to cross-border shipping and customs clearance.
Delivery dates are not guaranteed and may be affected by carrier delays, weather, customs inspections, or other factors beyond our control.
Shipping Costs
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Shipping costs are calculated at checkout based on:
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Shipping destination (USA or Canada)
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Package size and weight
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Selected shipping method
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All shipping charges are displayed before checkout is completed.
Customs, Duties & Taxes (Canada Orders)
Orders shipped to Canada may be subject to customs duties, taxes, or import fees.
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These charges are not included in product or shipping prices unless explicitly stated.
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The customer is responsible for any applicable duties, taxes, or import fees imposed by Canadian authorities.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
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Orders returned due to incorrect or incomplete addresses may incur additional shipping charges.
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We are not responsible for delivery delays caused by address errors.
Lost, Delayed, or Damaged Shipments
If your order is lost, delayed, or arrives damaged:
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Contact our customer service team as soon as possible and within 15 days of the delivery date.
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We will work with the carrier to investigate and assist where possible.
Shipping Restrictions
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We do not ship to P.O. boxes or restricted locations where carriers cannot deliver.
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We reserve the right to delay, modify, or cancel shipments due to inventory issues, carrier limitations, or unforeseen circumstances.
Contact Information
For questions regarding shipping or delivery:
My Charity Boxes Inc.
? Phone: 866-665-8835
? Email: sales@mycharityboxes.com