Company & Service Area
My Charity Boxes Inc. is a United States–based company. We currently sell and ship products to customers in the United States and Canada. This Returns & Refunds Policy applies to orders delivered within the United States and Canada.
Return Window
Eligible items may be returned within 15 days of the delivery date.
Return Eligibility
To qualify for a return:
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A Return Authorization Number (RA#) is required before sending anything back.
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Items must be unused, in original condition, and in original packaging.
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The RA# must be clearly marked on the outside of the return package.
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Returns sent without an RA# will be refused.
Non-Returnable Items
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Custom and personalized orders are non-returnable, unless the product is defective or My Charity Boxes made an error in production.
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Items that are used, altered, or not in original condition may be refused or subject to reduced refund.
Return Shipping Costs
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Return shipping is the responsibility of the customer, unless the return is due to a defect or an error on our part.
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Original shipping charges are non-refundable.
Restocking Fee
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A 25% restocking fee applies to approved returns of non-custom items.
Refund Method & Timing
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Once your return is received and inspected, approved refunds are issued to the original payment method.
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Refund processing typically occurs within 5–10 business days after inspection/approval.
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Banks and card issuers may require additional time to post the refund.
How to Request a Return Authorization (RA#)
To request an RA#, contact:
My Charity Boxes Inc.
866-665-8835
sales@mycharityboxes.com