Frequently Asked Questions

If you have a question please consult the FAQ below first. If you don't see your question answered please ask it via our Contact Us page.

Are your donation boxes available in large quantities?
Yes, most are. Please contact us for pricing and availability.

How fast can I get my donation cans?
Expedited shipping is available most of the time. Please contact us for pricing and availability.

Are there minimum order sizes?
Each type of collection box has its own ordering restrictions. Please consult the item page or ask your customer service representative.

If size is not exactly as described in description of product can it be returned?

depends in the margin error as each production sizes can vary so if for example the description says 17 inches high and actual order is 15 inches that is still in described territory and cannot be returned but if the box is only 10 inches that can be returned after contacting our customer service department and getting the RMA approval number.

Can you make labels for our donation containers?
Yes, we can. Please ask your customer service representative for more information.

Do you have any information on how to run a donation box fundraiser?
Sign up for our free newsletter for tips, hints, and secrets to running a donation box fundraising campaign.

Can I change my order?
On stock donation containers, if the order hasn't shipped you may change it without any charge. On custom orders that have not be manufactured, changes to shipping details, product quantity, product colors or imprint colors, advised after art approval, may incur an additional charges.

Can I cancel my order?
All cancellations are subject to approval by My Charity Boxes. Cost incurred will be billed for all work performed up to the point of cancellation.

What is your guarantee?
All products are guaranteed against defects in material and workmanship. Printing is subject to normal consumer applications. Claims must be made within 15 days. Hot stamp imprints are not guaranteed, and all products are not dishwasher safe.

What is your return policy?
No merchandise may be returned without approval from My Charity Boxes. Before returning merchandise, please contact a customer service representative for an RMA # & ensure that the RMA # is clearly marked on all boxes that are being returned. Shipments without a My Charity Boxes RMA number will be refused.

What are your payment terms?
Payment is expected at the time of order. We accept MasterCard, Visa & Checks. Returned checks will incur a $30.00 service charge. Credit cards numbers are not kept on file unless specifically requested by customer. Deposits are required on all first time custom orders and continue to be required until credit is established. Purchase orders are accepted after credit is established. Contact a customer service representative for a credit application.